Question 1

Is RescueCode NG a replacement for 112?

Accepted Answer

No. It's a demonstration of postcode-based emergency coordination. In real danger, always call 112 — it's free from any network in Nigeria.

Question 2

I don't know my postcode. Can I still report?

Accepted Answer

Yes. Tap an emergency type and we use your phone's location to find the nearest NIPOST postcode for you. By text, send RCODE1–5 and we text back a link that finds you, or describe a landmark and pick from a numbered list.

Question 3

What are the text codes?

Accepted Answer

RCODE1 medical, RCODE2 fire, RCODE3 road crash, RCODE4 flood or rescue, RCODE5 other. Add your postcode or landmark after the code if you can.

Question 4

Does it work without internet?

Accepted Answer

Install it on your phone (Add to Home Screen). If you tap SOS with no signal, it's saved and sent the moment your phone reconnects. Text codes work on any basic phone.

Question 5

Can I report by voice?

Accepted Answer

Yes — tap “Tap and speak” and say what happened and where, in English, Pidgin, Hausa, Yorùbá or Igbo.

Question 6

Who sees my phone number?

Accepted Answer

Only the dispatcher handling your report. Numbers are masked in logs and never shown on public pages.

Question 7

Can I send a photo?

Accepted Answer

After you report, open your tracking link and tap “Add a photo”. Only operators handling your case can see it.

Question 8

How do I know help is coming?

Accepted Answer

Your tracking page updates live. When a crew is on the way it shows their distance and estimated arrival.

Question 9

Is this endorsed by NIPOST or the government?

Accepted Answer

No. RescueCode NG uses postcode data but isn't endorsed by NIPOST or any government agency.

Question 10

How do I join as a dispatcher, responder or hospital?

Accepted Answer

Use Operator sign in → Create account. An administrator reviews and approves your role.

Questions people ask